Privacy Policy

gori77 collects several types of information from and about users of our platform to provide, maintain, and improve our services, ensure security, comply with legal obligations, and deliver personalized gaming experiences. The categories of information we collect include:

Personal Identification Information

When you register an account with gori77, we collect personal identification information necessary for account creation, identity verification, and regulatory compliance. This includes your full legal name as it appears on your Indonesian National ID (KTP), date of birth, gender, residential address including street, city, province, and postal code, email address, mobile phone number, and citizenship or residency status. During the Know Your Customer (KYC) verification process, you will be required to upload clear photographs or scans of your Indonesian National ID, a recent utility bill or bank statement for address verification, and a selfie photograph holding your ID for identity confirmation.

Financial Information

To process deposits and withdrawals, we collect financial information including your bank account details such as account holder name, bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks), account number, and branch location. For e-wallet transactions, we collect your registered e-wallet account information for OVO, DANA, GoPay, ShopeePay, or LinkAja. We also maintain transaction history records including deposit amounts, withdrawal amounts, timestamps, payment methods used, and transaction reference numbers.

Gaming Activity Data

We automatically collect information about your gaming activities on our platform, including betting history with details of all wagers placed, game sessions including start times, end times, and duration, game preferences and favorite categories, win and loss records, bonus claims and wagering progress, and account balance changes. This information helps us provide better service, detect unusual betting patterns, prevent fraud, and fulfill our responsible gaming obligations.

Technical and Device Information

When you access gori77, our systems automatically collect technical information including your IP address, device type and model, operating system and version, browser type and version, screen resolution, language settings, time zone, mobile network information, and unique device identifiers. We also collect usage data such as pages visited, features used, clicks, scrolls, time spent on pages, referral sources, and navigation patterns through cookies and similar tracking technologies.

Communications and Support Data

When you contact gori77 customer support via live chat, email, or WhatsApp, we collect and retain records of your communications including message content, support ticket history, call recordings where applicable, feedback and survey responses, and any attachments or documents you provide. This information helps us resolve your inquiries efficiently and improve our support quality.

gori77 uses the collected information for the following purposes:

• Account Management: Creating and maintaining your player account, verifying your identity through KYC procedures, authenticating your login credentials, managing account settings and preferences, and enforcing our Terms & Conditions.
• Transaction Processing: Processing deposit and withdrawal requests, transferring funds to and from your account, maintaining accurate transaction records, detecting and preventing payment fraud, and complying with financial regulations and anti-money laundering requirements.
• Service Delivery: Providing access to gaming products including sports betting, live casino, slots, and table games, processing bets and calculating payouts, managing bonus claims and tracking wagering requirements, and delivering personalized gaming recommendations based on your preferences.
• Security and Fraud Prevention: Monitoring for suspicious activity and unusual betting patterns, detecting and preventing fraudulent transactions, identifying multi-accounting and bonus abuse, protecting against unauthorized access and cyber attacks, and conducting security audits and risk assessments.
• Responsible Gaming: Monitoring gaming behavior for signs of problem gambling, implementing deposit limits, loss limits, and session time limits, facilitating self-exclusion requests, providing access to responsible gaming tools and resources, and complying with player protection regulations.
• Legal Compliance: Fulfilling regulatory obligations under gaming licenses and local laws, responding to legal requests and court orders, maintaining records for audit purposes, and cooperating with law enforcement investigations when legally required.
• Communications: Sending transactional emails about deposits, withdrawals, and account changes, providing customer support responses, delivering promotional offers and bonus notifications you have opted in to receive, and sending important updates about terms, policies, or service changes.
• Platform Improvement: Analyzing usage patterns to improve user experience, testing new features and game offerings, conducting market research and player surveys, and optimizing platform performance and reliability.

gori77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

Recipient Category	Purpose of Sharing	Data Shared
Payment Processors	To process deposits and withdrawals	Name, bank details, transaction amounts, payment method information
Game Providers	To deliver gaming content and calculate payouts	Account ID, bet amounts, game session data, win/loss records
Identity Verification Services	To verify your identity and prevent fraud	Name, date of birth, ID documents, address information
Customer Support Tools	To provide efficient customer service	Name, email, support conversation history, account information
Analytics Providers	To analyze platform usage and improve services	Device information, usage patterns, anonymized behavioral data
Legal and Regulatory Authorities	To comply with legal obligations	Any information required by law, court order, or regulatory request

All third-party service providers with whom we share data are bound by confidentiality obligations and are permitted to use your information only for the specific purposes we have authorized. They are not allowed to use your data for their own purposes or to share it with other third parties without our explicit consent.

We may also disclose your information in the following exceptional circumstances: if required by law, regulation, legal process, or enforceable government request; to enforce our Terms & Conditions and investigate potential violations; to detect, prevent, or address fraud, security, or technical issues; to protect the rights, property, or safety of gori77, our users, or the public as required or permitted by law; or in connection with a merger, acquisition, or sale of all or a portion of our business, in which case we will notify you before your information is transferred and becomes subject to a different privacy policy.

gori77 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols with minimum 256-bit encryption. Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who need to know that information to process it on our behalf. All personnel with access to personal data are bound by strict confidentiality obligations.
• Secure Infrastructure: Our servers are hosted in secure, certified data centers with physical security controls including surveillance, access restrictions, and environmental safeguards. We employ firewalls, intrusion detection systems, and regular security audits.
• Authentication Security: User accounts are protected by secure password requirements and optional two-factor authentication. We monitor login attempts and automatically lock accounts after repeated failed authentication attempts.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses. Our security protocols are regularly updated to address emerging threats.
• Employee Training: All gori77 staff members receive regular training on data protection principles, security best practices, and privacy compliance requirements.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to enhance our security posture and respond promptly to any security incidents.

gori77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information for active accounts is retained for the duration of your relationship with gori77 plus any additional period required by law.
• Closed Accounts: After you close your account, we retain certain information for a minimum of 7 years to comply with financial record-keeping regulations, anti-money laundering requirements, and tax laws.
• Transaction Records: Financial transaction data, including deposits and withdrawals, is retained for a minimum of 7 years as required by Indonesian financial regulations.
• Gaming History: Betting records and game session data are retained for a minimum of 5 years to resolve disputes, investigate fraud, and fulfill regulatory obligations.
• Communications: Customer support communications are typically retained for 3 years to maintain service quality and resolve ongoing issues.
• Marketing Data: If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out preference.

When personal information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use. Anonymized data that cannot be linked back to an individual may be retained indefinitely for analytical and statistical purposes.

Subject to applicable law, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information. However, we may be required to retain certain data for legal or regulatory reasons.
• Right to Restrict Processing: You have the right to request that we limit how we use your personal information in specific circumstances, such as while we verify the accuracy of the data.
• Right to Object: You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time.
• Right to Data Portability: You have the right to receive your personal information in a portable format and to request that we transfer it to another service provider where technically feasible.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests to ensure data security.

gori77 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality, including user authentication, security features, and session management. These cookies cannot be disabled without affecting core functionality.
• Performance Cookies: Collect information about how you use our platform, such as which pages you visit most often and if you receive error messages. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences and choices, such as language settings, display preferences, and game favorites, to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior, measure traffic patterns, and analyze which features are most popular. We use this information to improve our services.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may limit your ability to use some features of our platform. By continuing to use gori77, you consent to our use of cookies as described in this policy.

gori77 services are intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification mechanisms, and we require submission of government-issued identification during the KYC process to confirm age eligibility.

If we discover that we have inadvertently collected information from someone under 21 years of age, we will immediately delete that information from our systems and permanently close the associated account without the possibility of reopening. If you believe we have collected information from an underage individual, please contact us immediately at [email protected] so we can take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and prevent access to online gambling platforms. We recommend using parental control software and maintaining open communication about the risks of underage gambling.

gori77 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by email, through an account notification, or by posting a prominent notice on our platform. The "Last Updated" date at the top of this document indicates when the policy was most recently revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of gori77 services after any changes to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using our services and close your account.

If you have questions, concerns, or requests regarding this Privacy Policy or how gori77 handles your personal information, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• Subject Line: Please include "Privacy Policy Inquiry" or "Data Protection Request" in your message

We are committed to addressing your privacy concerns promptly and transparently. Our Data Protection team will respond to your inquiry within 48 hours during business days and will work diligently to resolve any issues you raise.